SkinCareRx stands behind our products. We strive to provide the highest quality, most effective professional skin care products on the market.
However, we understand that sometimes things just don’t work out. In order to provide the best possible service, we do accept product returns* within 60 days of purchase.
We offer two types of returns, a Replacement or a Refund.
Products are eligible for a Replacement of the same item if the original product is damaged, defective, or if you receive the wrong product.
Products are eligible for a full Refund** if you decide you don’t want the item, it didn’t meet your expectations, or if you have had an adverse skin reaction.
We do not offer exchanges. If you would like to select a different item, you must return the original item for a refund, and then purchase another item.
To begin the Return Process, click on
My Account, log in, and click on Return Items.
If you have any additional questions, feel free to contact our friendly Customer Service Representatives toll free at (877) 682-3553, Mon-Fri 7 a.m.-5 p.m. (MT) or click here to submit an e-mail.
* Colorescience, Jane Iredale, Mesoestetic Cosmelan 2 Maintenance Depigmentation Cream, Dr. Brandt, Dermacia MD, and Fake Bake excluded. SkinCeuticals accepts returns only with a required form (call for details). Clarisonic can be returned only through the manufacturer. You may contact Clarisonic's Return Department at 1-888-5-CLARISONIC (1-888-525-2747).
** Only two Refunds are allowed per year without a restocking fee. All additional Refunds are subject to a 15% restocking fee.
